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Removing the headphones

Removing the earphones
  1. The purpose of the ear tips is to close off the ear canal completely and give a comfortable fit. Turn the headphones so that the side pieces point diagonally towards the top front edge of the ear. If you feel that the ear tips are too loose and seal poorly, or are too tight and uncomfortable, try a different size.
  2. To remove the headphones, hold them by the side pieces and pull them gently out of your ears, twisting them slightly. Do not pull on the cord.

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Reduced volume or no sound?

IMPORTANT: Your Audéo PFE are not broken! Replace the filters if they become dirty or blocked and the headphone sound is affected. The sound quality should then be crystal clear again.

Silicone ear tips should be washed at regular intervals with water and mild soap, or cleaned with a sanitizing agent. Allow the tips to dry completely before using them again.

It is not possible to clean Comply™ foam tips, so replace them when they are dirty. When they have been in use for some time, Comply™ ear tips may no longer provide a good seal because they have lost their elasticity.

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