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Cleaning the headphones

To prolong the life of your headphones, keep them clean and follow the guidelines below:

The cleaning tool is for the tube section of the ear tips (silicone or foam) and serves to remove earwax build-up Never use the cleaning tool in the earphone sound tube
  • The cleaning tool can be used for both silicone and Comply™ foam ear tips to remove ear wax residues.
  • Do not use the cleaning tool on the sound tubes.
  • Silicone ear tips should be washed at regular intervals with water and mild soap, or cleaned with a sanitizing agent. Allow the tips to dry completely before using them again.
  • It is not possible to clean Comply™ foam tips, so replace them when they are dirty. When they have been in use for some time, Comply™ ear tips may no longer provide a good seal because they have lost their elasticity.
  • If that is the case, please replace them by using new Comply™ ear tips.
  • The headphones can be cleaned by using a sanitizing agent.

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Reduced volume or no sound?

IMPORTANT: Your Audéo PFE are not broken! Replace the filters if they become dirty or blocked and the headphone sound is affected. The sound quality should then be crystal clear again.

Silicone ear tips should be washed at regular intervals with water and mild soap, or cleaned with a sanitizing agent. Allow the tips to dry completely before using them again.

It is not possible to clean Comply™ foam tips, so replace them when they are dirty. When they have been in use for some time, Comply™ ear tips may no longer provide a good seal because they have lost their elasticity.

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